customer retention Archives

Direct Mail Can Make An Impact On Your Fitness Club Marketing image

If you had to make a list of some of the most popular New Year's resolutions that people make every year, "getting into shape" and "becoming more healthy" are usually right at the top. But at the same time, people often break those resolutions for a wide range of different reasons. That usually means fitness clubs see a big influx of new members at the start of the year that quickly wanes over the next few weeks and months... but it certainly doesn't have to be that way. With the right marketing strategy for fitness clubs, you can have people coming into your business that stay long after January has ended. All you have to do is keep a few ...

Customer Retention Strategy Matters image

If you need proof that a customer retention strategy should be a critical part of any business, consider the following statistic: it costs as much as five times as much money to attract a new customer than it does to keep an existing one. When it comes to a task as important as this one, there's a reason why many marketers said that direct mail is still one of the most commonly used customer acquisition channels - it's a precise, emotional and effective way to continue to manage those essential relationships at exactly the right moment. Customer Retention Is About Relationship Management One of the most important things to understand about your customer retention strategy is that you need to make sure that you're building ...

Win Customer Loyalty By Showing Your Appreciation image

Maybe the most important thing to understand about running ANY type of business is that it always costs more to generate new customers than it does to retain your existing ones. Because of that, you need to win your customers' loyalty whenever and however you can. More often than not, this means showing your gratitude - even during those times when you don't necessarily "have to." Thankfully, this process is less the product of one major move and is more about a series of smaller, more strategically timed ones. All of this effort can pay major dividends down the road, too. An Investment in Your Customers is an Investment in Your Future Maybe the most obvious way to show your gratitude to ...

Make a Lasting Impact With Your Fitness Club Marketing for the New Year & Beyond image

How Food and Meal Delivery Startups Can Gain and Retain Customers image

For food and meal delivery startups, gaining new customers is only one small part of a much larger story. Equally important is your ability to retain those customers - meaning that you've successfully created an experience they just aren't going to be able to get anywhere else. With that in mind, there are a number of essential ways in which direct mail and collateral like plastic postcards allow you to accomplish precisely that - all in a far easier way than you're likely expecting. Creating a More Personal Experience With Direct Mail Even though your business model exists largely on the Internet, that DOESN'T mean that direct mail can't be used to your advantage. You can easily use direct mail collateral like ...

Marketing Strategies for Landscapers image

The warm summer weather is almost upon us yet again, which can mean only one thing: the busy season is about to kick into high gear for landscapers across the country. If you had to make a list of all the things that were difficult about seasonal marketing, timing would be right at the top. As a landscaper, you can't wait until warm weather arrives before you start your next campaign. You need to catch people while they're still only thinking about summer - getting into their heads early so you can stay there from May to August, and beyond. The Art of Seasonal Marketing for Landscapers To make the most out of your direct mail campaign this summer, start by ...

How to Market Pest Control Services for Summer Customers image

Any marketing veteran can tell you that seasonal marketing is every bit as much an art as it is a science. If you're a pest control business, summer is probably your busy season. However, just because summer has yet to arrive doesn't mean that you shouldn't already be ramping up your marketing campaign. If you wait until warm weather finally hits, it'll be far too late - and nearly every other company around you will have beaten you to the jump. Instead, you need to start thinking TODAY about how you're going to best position yourself to reach all those relevant customers when the temperatures finally start to rise outside. That, of course, requires you to keep a few key ...

Get Your Customers to Market FOR You: The Power of Advocacy image

When it comes to your direct mail marketing strategy, one of the core elements that you always need to be positioned to use to your advantage is loyalty. People have grown weary of traditional advertising to a certain extent, as evidenced by the millions of people who use ad blocking software online. But the one thing that people will always look for is a good recommendation from a friend or loved one - and make no mistake, that is absolutely what you want to get in on. Not only is this why a customer retention strategy should always be a priority (remember that it's less expensive to retain an existing customer than it is to get a new one), but it's ...

Tux and Formal Wear Marketing for Wedding and Prom Season image

Wedding and prom season isn't here quite yet... but that doesn't mean that it's too early to start thinking about your next big campaign. In truth, now is the perfect time for tux and other formal wear companies to kick their marketing campaigns into high gear. Your direct mail postcards should start going out as soon as possible, so that people have all the information they need to find the right provider when that big day arrives (and if you play your cards right, that provider will be YOU). The Art of Wedding and Prom Season Marketing When it comes to this type of marketing, you need to take a more intimate and personal approach than most. Weddings and proms are ...

The Art of Omnichannel Branding image

At its core, the idea behind omnichannel branding is a simple one. Every interaction that someone has with your brand - regardless of where that interaction takes place - should invoke the same feelings and emotional response. In other words, if someone visits your website and then receives a direct mail postcard, both of those experiences should feel like they're both coming from the exact same place: the organization you've worked so hard to build. Omnichannel Branding is the Foundation of Your Marketing Strategy One of the major reasons why this is all so important is because it creates a consistent level of service across all possible touch points. People know that if they pick up the phone and give you ...

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